Terms of Service

1.Your account

• You must be at least 18 years old and provide accurate, complete information, including a valid Tax Registration Number (TRN), to open an account.
• You are responsible for keeping your password confidential and for all activity under your account. Tell us immediately if you believe it has been compromised.
• Each account is for personal use by the account holder. Business or high-volume shipping requires a separate arrangement with us.
• We may suspend or close accounts that provide false information, abuse our services, or breach these terms.

2.Your US mailbox

• We assign you a mailbox number and US shipping address. Your name and mailbox number must appear on every package sent to that address.
• Packages received without a valid mailbox number may be delayed, returned to sender, or treated as unclaimed, and additional handling fees may apply.
• The US address is for receiving merchandise you have purchased. It may not be used as a residential or business address for any other purpose.

3.Prealerts and declarations

• You should create a prealert for every package, including the merchant, a description of the contents, the declared value, and an invoice or receipt.
• You are responsible for the accuracy of all declarations. Under-declaring value or misdescribing contents is a customs offence and may result in fines, seizure, or account closure.
• Where no invoice is provided, we or Jamaica Customs may assess the value of the goods, and you agree to pay duties and fees based on that assessment.

4.Prohibited and restricted items

You must not ship items that are illegal to import into Jamaica or that carriers refuse to transport, including:

• Firearms, ammunition, weapons, and their parts or accessories.
• Illegal drugs, controlled substances, and drug paraphernalia.
• Flammable, explosive, corrosive, or otherwise hazardous materials, including certain lithium batteries, aerosols, and perfumes.
• Live animals, plants, fresh produce, and meat products.
• Counterfeit goods, currency, and stolen property.
• Any item that requires a permit unless you obtain that permit before shipping.

We may refuse, hold, return, or surrender to the authorities any package we believe contains prohibited items, and you will be responsible for any resulting costs.

5.Rates, duties, and payment

• Shipping charges are based on the greater of actual or dimensional weight and the rates published at the time your package is invoiced. Rates may change without notice.
• Customs duties, General Consumption Tax, and other government charges are set by Jamaica Customs and are billed to you in addition to our shipping charges. Our calculator provides estimates only.
• Invoices are due before your package is released for pickup or delivery. We may charge storage fees for packages not collected within 30 days of being ready.
• Packages left unclaimed for 90 days after arrival may be disposed of or sold to recover our costs.

6.Delivery and pickup

• You may collect packages from our office or choose a pickup location or door-to-door delivery where available. Delivery fees vary by parish.
• A valid Delivery PIN, government-issued ID, or written authorisation is required to release a package to you or to someone collecting on your behalf.
• Delivery times are estimates. We are not liable for delays caused by carriers, customs inspections, weather, or events outside our control.

7.Shop-For-Me

• When you submit a Shop-For-Me request we purchase the item on your behalf from the link you provide. A service fee and currency conversion apply and are shown before you confirm.
• Requests are confirmed only once the purchase has been completed. Prices, availability, and shipping terms are set by the merchant and may change before we place the order.
• Returns and warranty claims are subject to the merchant's policies. We are not responsible for defects, sizing, or accuracy of merchant listings.

8.Liability for loss or damage

• You should inspect your package before leaving our office or on delivery. Claims for loss or damage must be reported to us within 48 hours of collection or delivery.
• Unless you purchased additional insurance, our liability for a lost or damaged package is limited to the lesser of the declared value or US$100, and excludes duties and shipping charges already paid.
• We are not liable for items the merchant failed to ship, items damaged before reaching our warehouse, or indirect or consequential losses.

9.Rewards and games

• Rewards points, spins, and in-app games are promotional and have no cash value. Points cannot be transferred or exchanged for cash.
• We may change, suspend, or end any promotion at any time, and may void points earned through error, abuse, or breach of these terms.
• Specific promotions may carry additional rules that are shown when you take part.

10.Using the app and website

• We grant you a personal, non-transferable licence to use the app and website to access our services. You may not copy, modify, reverse engineer, or interfere with them or our systems.
• The app, website, their content, and the CourierBox name and logo are our property or licensed to us and are protected by intellectual property law.
• We may update, change, or withdraw features at any time.

11.Termination

You may close your account at any time from the Profile section of the app. We may suspend or terminate your account if you breach these terms, fail to pay amounts due, or use our services unlawfully. Outstanding charges remain payable after termination, and any packages in our possession will be released only once your balance is settled.

12.Governing law

These terms are governed by the laws of Jamaica. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Jamaica.

13.Changes to these terms

We may update these terms from time to time. When we make material changes we will update the effective date above and notify you in the app or by email. Continued use of our services after a change means you accept the updated terms.