Privacy Policy

1.Who we are

CourierBox is an air courier operating in Jamaica. We provide customers with a US shipping address, receive and forward packages, and deliver them islandwide. Our office is at Suite 1A, Ardenne House, 11 Ardenne House, Kingston 10, Jamaica.

CourierBox is the data controller for the personal information described in this policy.

2.Information we collect

We collect the following information, most of which you provide directly when you register or use our services:

• Account details: your first and last name, email address, mobile number, password, and Tax Registration Number (TRN). Your TRN is required by Jamaica Customs to clear packages in your name.
• Delivery details: your street address, city and parish, and any pickup location you choose.
• Shipment details: tracking numbers, merchant and item descriptions, declared values, weights, package status history, and the receipts or invoices you attach to prealerts.
• Shop-For-Me requests: product links, quantities, and notes you submit for us to purchase on your behalf.
• Billing details: invoices, account balance, and payment records for our services.
• Device and usage data: device type, operating system version, app version, IP address, and diagnostic logs generated when the app or website makes requests to our servers.
• Rewards and game activity: points, spins, and results if you take part in promotions inside the app.

3.Device permissions

The mobile app asks for certain permissions only when a feature needs them. You can decline or revoke them in your device settings at any time.

• Camera and photo library: used only so you can photograph or attach existing receipts to a prealert. We do not scan your photo library.
• Clipboard: used when you tap "Copy" so you can paste your shipping address into a merchant checkout.

4.How we use your information

• To create and manage your account and US mailbox.
• To receive, process, clear, and deliver your packages, including preparing customs declarations.
• To calculate charges, issue invoices, and collect payment.
• To send you service updates such as package arrival, invoice, and ready-for-pickup notifications by email, SMS, or in-app message.
• To respond to support requests and resolve disputes.
• To run promotions, rewards, and games you choose to take part in.
• To keep our services secure, prevent fraud, and comply with our legal obligations.
• To improve the app, website, and our services using aggregated usage data.

5.Who we share it with

We do not sell your personal information. We share it only as needed to provide our services:

• Jamaica Customs Agency and other government bodies, as required to clear and import your packages.
• Our US warehouse and freight partners who receive and transport packages on our behalf.
• Merchants, when we purchase items for you through Shop-For-Me.
• Payment processors, to the extent needed to take payment for our services.
• Service providers that host our systems, deliver email and SMS, and help us run the app and website under contractual confidentiality obligations.
• Law enforcement or regulators when required by law or to protect the rights, property, or safety of CourierBox, our customers, or others.

6.International transfers

Because your packages are received in the United States, shipment and identity details are transferred to our US warehouse and freight partners. Our servers and service providers may also be located outside Jamaica. We take reasonable steps to make sure your information receives an appropriate level of protection wherever it is processed.

7.How long we keep it

We keep your account information for as long as your account is active. Shipment, customs, and billing records are kept for as long as required by Jamaican tax and customs law, which is typically up to seven years, even after your account is closed. Diagnostic logs are kept for a short period and then deleted.

8.Security

All traffic between the app, the website, and our servers is encrypted, and app sessions are stored in the device's secure storage. We limit staff access to personal information to those who need it to serve you. No system is completely secure, so please keep your password private and let us know immediately if you suspect unauthorised access to your account.

9.Your rights and choices

Under the Jamaica Data Protection Act you have rights over your personal information. You can:

• View and update your profile, pickup location, and password in the app or on the website.
• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Delete your account from the Profile section of the app. This removes your access and personal profile, though we may retain records we are legally required to keep.
• Opt out of promotional messages by contacting us. Service messages about your packages and invoices will still be sent.

To exercise any of these rights, contact us using the details at the end of this policy.

10.Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has created an account, please contact us and we will remove it.

11.Changes to this policy

We may update this policy from time to time. When we make material changes we will update the effective date above and notify you in the app or by email. Continued use of our services after a change means you accept the updated policy.